Terms & Conditions
Coach and group parties are welcome by appointment.
Garden & Event Tickets:
General Admission
• All visitors must purchase a valid ticket for entry.
• Tickets are non-refundable and non-transferable.
• Children under the age of 12 must be accompanied by an adult at all times.
Conduct and Safety
• Visitors must follow all posted signs and instructions from staff.
• Running, climbing, and any form of disruptive behaviour are prohibited.
• Pets are not allowed, except for service animals.
Liability
• Ralph Court Gardens is not responsible for any loss, damage, or injury sustained while on the premises.
• Visitors enter at their own risk and are responsible for their personal belongings.
Photography and Filming
• Personal photography is allowed for non-commercial use.
• Commercial photography and filming require prior written permission from management.
Food and Beverages
• Outside food and beverages are not permitted.
• Food and drinks purchased on-site must be consumed in designated areas.
Accessibility
• The attraction is committed to providing access to all visitors, including those with disabilities.
• Please contact us in advance for any specific accessibility needs.
Events and Activities
• Scheduled events and activities are subject to change without notice.
• Participation in certain activities may require additional fees.
Prohibited Items
• Weapons, illegal substances, and any items deemed dangerous by staff are strictly prohibited.
• Smoking or vaping is not allowed.
Refunds and Cancellations
• Refunds are only issued in the event of attraction closure due to unforeseen circumstances.
• Cancellations must be made at least 24 hours in advance to be eligible for a refund.
Amendments
• Ralph Court Gardens reserves the right to amend these terms and conditions at any time without prior notice.
Contact Information
• For any inquiries or assistance, please contact us at ralphcourtgardens@aol.com
Personal Data Protection:
1. Welcome to Ralph Court Gardens. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This privacy policy outlines how we collect, use, and protect your information.
2. Information Collection
We collect the following types of information:
• Personal Information: Name, email address, phone number, and payment details when you purchase tickets or make reservations.
• Usage Data: Information about how you use our website, including IP address, browser type, and pages visited.
• Cookies: Small data files stored on your device to enhance your browsing experience.
3. Use of Information
We use your information to:
• Process transactions and manage your bookings.
• Improve our services and website functionality.
• Send you promotional materials and updates (with your consent).
• Respond to your inquiries and provide customer support.
4. Data Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information with:
• Service Providers: Third-party companies that assist us in operating our business (e.g., payment processors, email service providers).
• Legal Requirements: If required by law or to protect our rights and safety.
5. Data Security
We implement various security measures to protect your personal information, including encryption and secure servers. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
We use cookies to:
• Remember your preferences and settings.
• Analyse website traffic and usage patterns.
• Provide personalised content and advertisements.
You can manage or disable cookies through your browser settings, but this may affect your ability to use certain features of our website.
7. Visitor Rights
You have the right to:
• Access and review your personal information.
• Request corrections or updates to your information.
• Request the deletion of your information.
• Opt-out of receiving promotional communications.
To exercise these rights, please contact us at [Your Contact Information].
8. Children’s Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records.
9. Changes to the Privacy Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on our website and updating the "Last Updated" date at the top of this policy.
10. Contact Information
If you have any questions or concerns about this privacy policy, please contact us at:
• Email: ralphcourtgardens@aol.com
• Phone: 01885 483225
• Address: Ralph Court Gardens, Edwyn Ralph, Bromyard, Herefordshire HR7 4LU